Orders leave our Taiwan warehouse within 48 hours (1–2 business days). Tracking is emailed once your parcel ships.
Free shipping thresholds
Taiwan: over NT$1,500
Hong Kong & Macau: over HK$990
Japan: over ¥40,000
Southeast Asia: over £220 (~SGD378, MYR1200, THB9900, PHP18000, VND7.7million)
UK & Europe: over £450
Below these thresholds, the exact rate is shown at checkout based on weight and destination. Regions not listed: please contact us for a quote.
Delivery times (from dispatch)
China, Hong Kong, Macau — 5–12 days
Japan — 7–12 days
Southeast Asia — 7–20 days
Europe — 10–20 days
Rest of world — 10–25 days
If transit exceeds 45 days, we arrange compensation.
Duties & taxes
Customers are responsible for import duties, taxes and fees unless otherwise stated. For some markets (e.g. the United States), low-value parcel duties may be collected at checkout to speed delivery.
Lost, damaged or undeliverable parcels
See our Returns & Exchange policy. Parcels returned to us due to an incorrect address can be reshipped for an additional fee. We are not liable for delays caused by weather, customs, or force majeure events.
TWD
