Processing & dispatch
Orders leave our Taiwan warehouse within 48 hours (1–2 business days). Tracking is emailed once your parcel ships.
Free shipping thresholds
- Taiwan: over NT$1,500
- Hong Kong & Macau: over HK$550
- Japan: free economy shipping on orders of ¥25,000 or more
- East Asia (Singapore, Malaysia, Brunei, Philippines, Thailand, Vietnam and South Korea): Free Economy from £79.55
- UK & Europe: over £450
Below these thresholds, the exact rate is shown at checkout based on weight and destination. Regions not listed: please contact us for a quote.
Japan economy delivery fees
- 5–180g packed weight: ¥1,500
- 181–2,000g packed weight: ¥3,360
- Orders ¥25,000 or more: free economy shipping
Express shipping is charged separately. Final rates are displayed at checkout.
East Asia shipping rates
For Singapore, Malaysia, Brunei, the Philippines, Thailand, Vietnam and South Korea:
- Economy, 100–450g shipping weight: £6.80 (estimated 8–15 days from dispatch)
- Economy, over 450–950g shipping weight: £9.00 (estimated 8–15 days from dispatch)
- Express: £12.50 (estimated 3–5 days from dispatch)
- Free Economy shipping on orders of £79.55 or more; Express remains chargeable.
Delivery times are estimates, not guarantees. Shipping weight is the weight used at checkout; available rates are confirmed at checkout.
Delivery times (from dispatch)
- China, Hong Kong, Macau — 5–12 days
- Japan — 7–12 days
- East Asia — Economy 8–15 days; Express 3–5 days
- Europe — 10–20 days
- Rest of world — 10–25 days
If transit exceeds 45 days, we arrange compensation.
Duties & taxes
Customers are responsible for import duties, taxes and fees unless otherwise stated. For some markets (e.g. the United States), low-value parcel duties may be collected at checkout to speed delivery.
Lost, damaged or undeliverable parcels
See our Returns & Exchange policy. Parcels returned to us due to an incorrect address can be reshipped for an additional fee. We are not liable for delays caused by weather, customs, or force majeure events.
Contact
Questions? Reach us on WhatsApp or by email.